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Is your cable bill going beyond your budget for the month? Unexpected expenditures can arise, especially during tough economic times. So, it is not unheard of for people to find themselves without sufficient funds to pay the bills on their Spectrum cable. But if you thought there was no room for negotiation on the billed amount, guess again. And you don’t have to necessarily switch to a cheaper plan either. If you’re going through a cash flow problem, it is only fair that you try and negotiate a lower bill for your cable services. The trick is knowing how to do it. This blog will show you a few ways you could potentially lower your bill for the next period. Read on for more information.
The short answer is simply; Yes. You can realistically negotiate a lower bill for your cable services in the United States. This applies to large-scale providers like Spectrum as well. Why do providers allow this and why isn’t this common knowledge? Providers are open to negotiation for two simple reasons: revenue and competition.
Like any business, cable providers thrive on revenues. In the provider’s case, these revenues are typically generated through subscriptions. When you enter into a subscription agreement, represent earnings for the provider spread out over the tenure of the agreement. On the other hand, most areas in the United States have multiple cable providers covering them. So, people are usually aware of the price points on similar plans from competing providers. Moreover, subscribers have no problems switching over to them.
Therefore, most customer-savvy providers will try to do their best in retaining you as a customer/subscriber, and not losing you to a competing provider. Many providers do this by offering you a lower cost on your bill. There are several approaches that you can try to this end, including:
Like any negotiation, one on a cable bill with your provider also requires preparation. The first thing you need is a recent cable bill. You also need a notepad and a pen to jot down key points and anything you agree to over the phone. You should also be ready to write down any details on prices, features, channel lineups, and promotions shared with you. If you don’t have a hard copy of your last bill on hand, you can still access it from your account on the provider’s website.
Make sure you have certain bits of information on hand and readily available. This will ensure a quick and smooth negotiation without having to rummage for information. The key information you need for this purpose includes:
Your customer account number, and security code.
Your social security number for identification.
The phone number associated with your account.
Your provider’s customer service phone number.
A list of researched competitor prices.
You can also speak to a representative on the provider’s official site via chat. But this is not advisable. Voice agents typically have more authority to offer you better prices, so try calling instead. Once you have all of this ready, you can move to the actual negotiation.
One of the easiest and quickest ways to lower a cable bill is to ask for promotional offers. Providers like Spectrum frequently offer great discounts and promotional deals to existing customers. If you are eligible for one, you may be able to instantly lower your bill by a significant margin.
Ask the provider’s representative for ways to reduce the charges on your bill. They usually have access to all ongoing promotions and should be able to tell you about any discounts you qualify for. However, these discounts are typically for a limited time. So, they will eventually stop applying to your bill when the offer expires and your bills will go up again.
If there are no promotional offers or if you are not eligible for one, it’s time to pull out the big guns. The provider offers a one-time credit on your bill. There are several types of credits available. However, this may not always work. But if you’re unable to get a discount or promotional price, a one-time credit can apply to your next cable bill and lower it for that billing period.
Finally, if nothing else works, you may need to examine your cable plan. Look for features and extras that you don’t really use or need. Talk to the representative about removing these from your existing plan. You could remove premium channels, especially the ones that you added on as a limited-time freebie. Once the time limit expires, you’re charged a significant amount for networks like HBO, Showtime, or STARZ. Similarly, you should evaluate your existing lineup for channels that you don’t need. Even a minor removal of 7 channels can help you save significantly on your bill.
DISCLAIMER: Branded Voices features paid content from our marketing partners. Articles are not created by Native News Online staff. The views and opinions expressed in the Branded Voices are those of the authors and do not necessarily reflect the official policy or position of Native News Online or its ownership. Any content provided by our bloggers or authors are of their opinion and are not intended to malign any religion, ethnic group, club, organization, company, individual or anyone or anything.
Update: May 12, 2021 — The Remote Education Offer below is no longer available. Charter is participating in the FCC's Emergency Broadband Benefit Program. Learn more here.
STAMFORD, Conn. – In the coming weeks, many Americans will be affected either directly or indirectly by COVID-19 and Charter is focused on serving and supporting our 29 million customers. Americans rely on high speed broadband in nearly every aspect of their lives and Charter is committed to ensuring our customers maintain reliable access to the online resources and information they want and need. To ease the strain in this challenging time, beginning Monday, March 16, Charter commits to the following for 60 days:
As the country works collaboratively to contain this pandemic, broadband internet access will be increasingly essential to ensuring that people across the country are able to learn and work remotely, that businesses can continue to serve customers, and that Americans stay connected and engaged with family and friends.
Charter’s advanced communications network will ensure our more than 29 million customers – including government offices, first responders, health care facilities, and businesses – across 41 states maintain the connectivity they rely on. The network is built to sustain maximum capacity during peak usage which is typically in the evenings, so a surge during the day would be well within the network’s capabilities to manage. Charter will continue to closely monitor this dynamic situation, and is well-prepared to continue delivering reliable connectivity. Charter has extensive business and workforce continuity plans in place that will be adjusted as needed to best serve all our customers and employees.
Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 29 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet, TV, Mobile and Voice.
For small and medium-sized companies, Spectrum Business delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com.
Spectrum only highlights two ways to pay on their paper billing statement but there are actually 5 ways you can pay your Spectrum bill.
Spectrum Billing Options
Want to pay less on your Spectrum bill? Click the link below to sign up for BillSmart.
We save our clients $352 on average and our success rate is 83%.
The first step is to go to Spectrum.net and sign in to your account. To pay, you’ll need to be a primary account holder or admin on the plan.
Then, go to the billing tab which is between the Account Summary and Your Services tab.
Once there, click Make a Payment and go through the steps. You’ll need to select a payment amount and a payment date. After you’ve selected those, you’ll need to add a card if you haven’t previously saved a payment method.
You can pay by credit/debit card, checking account, and savings account. There are no additional fees for paying via credit card vs your checking account.
On the billing tab, you also have the option to enroll in autopay and paperless billing. You don’t need one to have the other.
Spectrum doesn’t provide paperless or autopay discounts. Only sign up for autopay if it’s more convenient for you. One issue about autopay is that it reduces the amount of time that you have to dispute billing errors with Spectrum.
It’s much easier to correct your bill before Spectrum takes your money.
If you want to learn how to lower your Spectrum bill, this guide is handy.
You can pay your Spectrum bill by phone by calling (833) 267-6094.
You’ll be fast-tracked to the phone payment phone tree if you’re calling with a phone associated with your Spectrum plan.
If not, they’ll ask you to provide a phone number associated with the account or your account number.
Once you’re authenticated, the IVR will read out how much your outstanding balance is and when your due date is. They’ll then ask you whether you’ll like to pay some or all of the bill.
The system will warn you that you’ll be charged $5 if you talk to a customer support representative.
You’ll need to provide your 4 digit security code before you pay. This 4 digit code is available on your Spectrum billing statement.
Tell the system how much you want to pay and when. Key in or read out the payment information you want to give.
Spectrum’s phone payment system is much clunkier compared to Sprint’s or AT&T.’s The voice/key system is weird. It’s easy to make a mistake and get sent to a representative where you’ll be billed an additional $5. It’s a lot easier to pay online or by check.
Looking to cancel your Spectrum internet? This article shows you how.
You can also pay your Spectrum bill by mail via check or money order. If you get a paper bill, Spectrum provides an envelope that you can use to mail your check.
Tear the bottom half of the first page of your paper bill and put it in the provided envelope. If you do this, you won’t need to write down where the mail needs to be sent to.
Before mailing your check, make sure that it has postage.
If you don’t get a paper statement, check your paper bill to see where Spectrum wants you to mail the check.
The most common address is PO Box 60074 City of Industry CA 91716-0074.
Make the check payable to Spectrum. They ask that you include your Spectrum account number on the memo/description portion of the check.
Mail takes a couple of days to send. Make sure that you leave enough time before the due date to send the check.
You can also pay your Spectrum bill by going to a Spectrum store and paying at the counter.
There’s no additional processing fee when making a payment in store.
You can pay via checking/savings account, debit/credit card, and cash/money order if you pay in-store.
This could be a good option for you if you don’t have a bank account and cash and money order is the only payment method available to you.
Have an Xfinity bill? Learn how to lower your Comcast bill or cancel Xfinity service here.
The final way to pay your Spectrum bill is with the My Spectrum app.
There’s not much difference between the My Spectrum App vs Spectrum.net. The My Spectrum App is basically an app version of the website. The Spectrum app is more mobile-optimized.
Download the My Spectrum app and log into your account. Your account information will be the same info as what you use to sign in to Spectrum.net.
Once you’re inside the app, go to the make a payment section. You’ll then need to add a payment method – this can be your checking/saving account information or your debit/credit card information.
Once they’ve verified your payment method, a calendar will show up and you’ll be asked what payment date you want to choose.
Choose what works for you and then click pay now.
At this point, Time Warner Cable and Spectrum are fully integrated. You can pay your Time Warner Cable bill with the same method as people pay with their Spectrum bills.
Time Warner Bill Pay Options:
If your Spectrum bill is late, there’s a $4.75 late fee. Online is really the easiest way to pay.
From our time negotiating thousands of ATT bills, we’ve found that 83% of AT&T customers are overpaying.
If you’d like to lower your ATT bill and save up to $352, click the button below.
Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have [14/30] days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk
To use Pay later you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating.
Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor [MERCHANT] run credit searches against you that could impact your credit rating.
Although Pay later is widely promoted it is not always universally available. The Pay later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.
You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later payment option, where you can pay for the goods once you have received them via credit card or debit card. What happens if I cancel or return my order? As soon as [MERCHANT] have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.
Payment is due [14/30] days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.
If you have chosen to Pay later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card.
If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.
Payment information is processed securely by Klarna. No card details are transferred to or held by [MERCHANT]. All transactions take place via connections secured with the latest industry standard security protocols.
You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.
If you pay by card, [MERCHANT] will confirm your order right away. If paying by Pay later, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.
Once [MERCHANT] has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed.
You have [14/30] days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call [MERCHANT] to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.
As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.
If you have paid for your order with card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.
If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments.
Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.
Some of the bills you pay are reported to credit bureaus and others are not. Your payments on credit cards, mortgages, and other loans, for example, are reported each month, so paying them on time can help boost, or maintain, your credit score.
Utility bill payments, including those for cable TV and cell or landline phone service, generally are not reported unless they become seriously delinquent and are sent to collections—a move that can have a serious negative effect on your credit score.
There are, however, a couple of exceptions. FICO, the company behind the most widely used credit scoring models, offers one score, called the FICO XD 2, that takes into account certain nontraditional data, such as utility payments. The goal is to create credit scores for consumers who might not otherwise have enough data in their records, so that potential lenders can assess their creditworthiness.
Consumers can also choose to have their utility bill payments reflected in their credit reports at Experian, one of the three major national credit bureaus, by enrolling in the Experian Boost program and allowing the company to access their utility and telecom bill payment history. A person might want to do that, for example, if they don't have enough other accounts in their credit reports and are trying to build a solid credit score by showing they pay their bills on time.
Payment history is the single most important factor in your credit score. A basic FICO score, for example, is made up of:
The VantageScore, a credit scoring model developed by the three major credit reporting agencies as an alternative to FICO, is based on similar criteria:
VantageScore is opaque when it comes to the exact weight it assigns to each category. But it leaves no doubt about the importance of paying bills on time. A consumer’s payment history is the only factor the VantageScore ranks as “extremely influential.”
All creditors want to know that a borrower will pay his or her debt as agreed. They use credit reports and scores in a backwards-looking fashion to assess how much of a risk a consumer is likely to pose. If a person has established a pattern of paying their bills on time, they are viewed as a responsible user of credit and not likely to cause the creditor any financial losses. Having a history of late payments, on the other hand, signals unreliability, financial instability, and greater financial risk.
The consequences of late payments escalate in severity as the account becomes more and more delinquent. The consumer’s credit report shows payment history with degrees of lateness: on-time, 30 days late, 60 days late, 90 days late, 120 days late. Each degree of lateness causes incrementally greater damage to the credit score than the previous one.
Collection, repossession, charge-offs, bankruptcy, and other notations that signify a failure to fulfill a financial obligation may also be listed, and they result in an even greater blow to the consumer’s score than late payments.
As mentioned earlier, a cable or other utility bill will generally not be reported at all unless it is seriously delinquent and in collections. That usually happens around the 90-day mark after a missed payment. Before that, the consumer is likely to be hit with late fees and ultimately a suspension of service.
The longer you fail to pay a bill, the more damage it can do to your credit score.
Credit reports reveal the payment history on all the accounts (open or closed) that they cover, but the impact of any particular late payment on your credit score will diminish over time. Recent and multiple late payments will do more damage to your score than a single late payment that has faded from memory.
VantageScore further explains that the greatest damage comes to the consumer’s credit score in the first month after the late payment is reported. Then its impact diminishes over about two years, after which it ceases to have much effect (although the late payment stays inthe consumer’s file for seven years). If you're struggling with several recent late payments on your credit report, one of the best credit repair companies might be able to undo the damage to your credit score.
LIHU‘E — Lawa‘i resident and retired NASA mechanic Matthew Harms just wanted to pay his cable bill safely last week, however, could not find a dropbox outside of the new Spectrum store at Kukui Grove Center in Lihu‘e.
“I was surprised I could not find a dropbox. They used to have one at their old location,” Harms said. “Other places have them. I don’t understand why they don’t have one or want to keep people safe. I don’t have a computer or smartphone. If they care about the people why would they have a policy on drop boxes?”
Harms said he tried to pay his cable bill last week but was told by Spectrum that they don’t have a dropbox and it was against their store’s policy.
“We had to walk inside of the store. We felt uncomfortable,” Harms said. “And another lady didn’t have a bank account. She was pissed because she had to go to the post office to get a money order.”
Harms also said the Spectrum representative told him he could pay other ways, but the only option he had was to mail it in. But Harms felt it was a waste to pay for a stamp when he drives to Lihu‘e once a week.
“How can this company not think about the safety of the people?” Harms asked.
Dennis Johnson, senior director of Spectrum’s west region communications for Hawai‘i, explained Spectrum’s views.
“We are making our new Hawai‘i stores safe, convenient environments to add or manage services, shop for devices and accessories or make payments while ensuring we adhere to current local and state health and safety guidelines,” Johnson said. “Our Spectrum stores team is here to help our local customers who need support in getting and staying connected during these uncertain times.”
COVID-19 safety measurements are enforced in every Spectrum store.
“To help protect the safety of customers and employees, and in accordance with CDC guidelines and state and local orders, social distancing is required in the store, with occupancy of the store managed by store employees,” Johnson said. “Spectrum stores are cleaned and disinfected regularly, with frequent cleaning of high-touch areas and hand sanitizer available throughout the store.”
Johnson pointed out that the new Spectrum store in Kukui Grove Center has special hours for kupuna only. The hours are on Tuesdays and Thursdays from 9:30 to 10:30 a.m. to assist any high-risk or elderly customers with services.
“If customers don’t want to interact with someone in the store, there is a payment kiosk in the store where they could process their payment. It accepts cash, check and credit cards,” Johnson said.
Although some customers prefer a dropbox, Spectrum did not address the issue directly, but ensured their new store is much larger than the previous store and it is also open later in the evenings and on the weekends to assist customers better.
“In addition, we have added social-distance markers on the floor, our agents wear face coverings, and we have installed plexiglass screens at all of our work stations for the safety of our customers and employees,” Johnson said.
•••
Stephanie Shinno, features, education, business and community reporter can be reached at 245-0424 or [email protected]
Is your cable bill going beyond your budget for the month? Unexpected expenditures can arise, especially during tough economic times. So, it is not unheard of for people to find themselves without sufficient funds to pay the bills on their Spectrum cable. But if you thought there was no room for negotiation on the billed amount, guess again. And you don’t have to necessarily switch to a cheaper plan either. If you’re going through a cash flow problem, it is only fair that you try and negotiate a lower bill for your cable services. The trick is knowing how to do it. This blog will show you a few ways you could potentially lower your bill for the next period. Read on for more information.
The short answer is simply; Yes. You can realistically negotiate a lower bill for your cable services in the United States. This applies to large-scale providers like Spectrum as well. Why do providers allow this and why isn’t this common knowledge? Providers are open to negotiation for two simple reasons: revenue and competition.
Like any business, cable providers thrive on revenues. In the provider’s case, these revenues are typically generated through subscriptions. When you enter into a subscription agreement, represent earnings for the provider spread out over the tenure of the agreement. On the other hand, most areas in the United States have multiple cable providers covering them. So, people are usually aware of the price points on similar plans from competing providers. Moreover, subscribers have no problems switching over to them.
Therefore, most customer-savvy providers will try to do their best in retaining you as a customer/subscriber, and not losing you to a spectrum cable online bill pay provider. Many providers do this by offering you a lower cost on your bill. There are several approaches that you can try to this end, including:
Like any negotiation, one on a cable bill with your provider also requires preparation. The first thing you need is a recent cable bill. You also need a notepad and a pen to jot down key points and anything you agree to over the phone. You should also be ready to write down any details on prices, features, channel lineups, and promotions shared with you. If you don’t have a hard copy of your last bill on hand, you can still access it from your account on the provider’s website.
Make sure you have certain bits of information on hand and readily available. This will ensure a quick and smooth negotiation without having to rummage for information. The key information you need for this purpose includes:
Your customer account number, and security code.
Your social spectrum cable online bill pay number for identification.
The phone number associated with your account.
Your provider’s customer service phone number.
A list of researched competitor prices.
You can also speak to a representative on the provider’s official site via chat. But this is not advisable. Voice agents typically have more authority to offer you better prices, so try calling instead. Once you have all of this ready, you can move to the actual negotiation.
One of the easiest and quickest ways to lower a cable bill is to ask for promotional offers. Providers like Spectrum frequently offer great discounts and promotional deals to existing customers. If you are eligible for one, you may be able to instantly lower your bill by a significant margin.
Ask the provider’s representative for ways to reduce the charges on your bill. They usually have access to all ongoing promotions and should be able to tell you about any discounts you qualify for. However, these discounts are typically for a limited time. So, they will eventually stop applying to your bill when the offer expires and your bills will go up again.
If there are no promotional offers or if you are not eligible for one, it’s time to pull out the big guns. The provider offers a one-time credit on your bill. There are several types of credits available. However, this may not always work. But if you’re unable to get a discount or promotional price, a one-time credit can apply to your next cable bill and lower it for that billing period.
Finally, if nothing else works, you may need to examine your cable plan. Look for features and extras that you don’t really use or need. Talk to the representative about removing these from your existing plan. You could remove premium channels, especially the ones that you added on as a limited-time freebie. Once the time limit expires, you’re charged a significant amount for networks spectrum cable online bill pay HBO, Showtime, or STARZ. Similarly, you should evaluate your existing lineup for channels that you don’t need. Even a minor removal of 7 channels can help you save significantly on your bill.
DISCLAIMER: Branded Voices features paid content from our marketing partners. Articles are not created by Native News Online staff. The views and opinions expressed in the Branded Voices are those of the authors and do not necessarily reflect the official policy or position of Native News Online or its ownership. Any content provided by our bloggers or authors are of their opinion and are not intended to malign any religion, ethnic group, club, organization, company, individual or anyone or anything.
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For those who have chosen not to pay hundreds a year for cable networks, but still subscribe to Spectrum for internet, Spectrum has a does robert f smith have children for you. It wants to bring you cable, packaged as a streaming service that costs $14.99 a month, as a bid to keep cable relevant when there are more alternatives https compass talent cognizant com cable now than ever.
The “streaming service” of sorts is called Spectrum TV Essentials and it includes popular cable networks like the Weather Channel, Food Network, Nickelodeon, and MTV. Unlike other streaming services that offer individual movies and shows, TV Essentials basically takes a spectrum cable online bill pay dozen of Spectrum’s channels and offers them to its internet subscribers. These are the channels the cable company offers already in its standard packages, albeit for much higher price tags. In fact, it’s so familiar that it sounds like the a la carte plan that Spectrum’s sales representatives spectrum cable online bill pay quietly to customers in 2018 to lure them back to cable.
“We believe a high quality, lower priced option for internet-only subscribers is very important,” Viacom President and CEO Bob Bakish said in a press release.
Notably, TV Essentials leaves out HBO, which has traditionally been an add-on purchase to cable packages and now has its own streaming service, HBO Now, with shows like Game of Thrones and Insecure.
While TV Essentials doesn’t have the premium original content of an HBO Now or a Netflix subscription, it tries to make up for that by being compatible with most platforms. You can access TV Essentials through the Spectrum TV app on iOS and Android. It’s also available on Roku, Apple TV, Xbox One, and Samsung Smart TV, and on desktop. Unlike Netflix and HBO’s apps, it doesn’t sound like you can download shows from TV Essentials to watch later offline, but the app is supposed to let you surf by category or channel and also set parental controls.
From the press release, it sounds as if TV Essentials will be exclusive to Spectrum internet users “in Charter’s footprint.” Charter clarified that Spectrum internet users would be able to access the subscription service on phones and tablets outside of the home as well, even when not connected to Spectrum Wi-Fi.
Here’s the full list of the 63 channels Spectrum plans to offer on its streaming service near the end of March:
A&E, AMC, American Heroes Channel, Animal Planet, AXS TV, BBC America, BBC World News, BET, BET Her, BET Jams, BET Soul, Bloomberg, Cheddar, CLEO TV, CMT, CMT Music, Comedy Central, Cooking Channel, Destination America, Discovery, Discovery Family, Discovery Life, DIY, Food Network, FYI, Game Show Network, Hallmark Channel, Hallmark Drama, Hallmark Movies & Mysteries, HDNet Movies, HGTV, HISTORY, IFC, Investigation Discovery, Lifetime, Lifetime Movie Network, Logo, MotorTrend Network, MTV, MTV2, MTV Classic, MTV Live, MTVU, NewsmaxTV, Newsy, Nickelodeon, Nick Jr., Nick Music, NickToons, Outdoor Channel, OWN, Paramount Network, Science Channel, Sundance TV, Teen Nick, TLC, Travel Channel, TV Land, VH1, Viceland, The Weather Channel, and WEtv.
LIHU‘E — Lawa‘i resident and retired NASA mechanic Matthew Harms just wanted to pay his cable bill safely last week, however, could not find a dropbox outside of the new Spectrum store at Kukui Grove Center in Lihu‘e.
“I was surprised I could not find a dropbox. They used to have one at their old location,” Harms said. “Other places have them. I don’t understand why they don’t have one or want to keep people safe. I don’t have a computer or smartphone. If they care about the people why would they have a policy on drop boxes?”
Harms said he tried to pay his cable bill last week but was told by Spectrum that they don’t have a dropbox and it was against their store’s policy.
“We had to walk inside of the store. We felt uncomfortable,” Harms said. “And another lady didn’t have a bank account. She was pissed because she had to go to the post office to get a money order.”
Harms also said the Spectrum representative told him he could pay other ways, but the only option he had was to mail it in. But Harms felt it was a waste to pay for a stamp when he drives to Lihu‘e once a week.
“How can this company not think about the safety of the people?” Harms asked.
Dennis Johnson, senior director of Spectrum’s west region communications for Hawai‘i, explained Spectrum’s views.
“We are making our new Hawai‘i stores safe, convenient environments to add or manage services, shop for devices and accessories or make payments while ensuring we adhere to current local and state health and safety guidelines,” Johnson said. “Our Spectrum stores team is here to help our local customers who need support in getting and staying connected during these uncertain times.”
COVID-19 safety measurements are enforced in every Spectrum store.
“To help protect the safety of customers and employees, and in accordance with CDC guidelines and state and local orders, social distancing is required in the store, with occupancy of the store managed by store employees,” Johnson said. beaver lake cabins oklahoma stores are cleaned hsbc personal internet banking log on disinfected regularly, with frequent cleaning of high-touch areas and hand sanitizer available throughout the store.”
Johnson pointed out that the new Spectrum store in Kukui Grove Center has special hours for kupuna only. The hours are on Tuesdays and Thursdays from 9:30 to 10:30 a.m. to assist any high-risk or elderly customers with services.
“If customers don’t want to interact with someone in the store, there is a payment kiosk in the store where they could process their payment. It accepts cash, check and credit cards,” Johnson said.
Although some customers prefer a dropbox, Spectrum did not address the issue directly, but ensured their new store is much larger than the previous store and it is also open later in the evenings and on the weekends to assist customers better.
“In addition, we have added social-distance markers on the floor, our agents wear face coverings, and we have installed plexiglass screens at all of our work stations for the safety of our customers and employees,” Johnson said.
•••
Stephanie Shinno, features, education, business and community reporter can be reached at 245-0424 or [email protected]
Spectrum only highlights two ways to pay on their paper billing statement but there are actually 5 ways you can pay your Spectrum bill.
Spectrum Billing Options
Want to pay less on your Spectrum bill? Click the link below to sign up for BillSmart.
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The first step is to go to Spectrum.net and sign in to your account. To pay, you’ll need to be a primary account holder or admin on the plan.
Then, go to the billing tab which is between the Account Summary and Your Services tab.
Once there, click Make a Payment and go through the steps. You’ll need to select a payment amount and a payment date. After you’ve selected those, you’ll need to add a card if you haven’t previously saved a payment method.
You can pay by credit/debit card, checking account, and savings account. There are no additional fees for paying via credit card vs your checking account.
On the billing tab, you also have the option to enroll in autopay and paperless billing. You don’t need one to have the other.
Spectrum doesn’t union bank philippines 24 hour customer service paperless or autopay discounts. Only sign up for autopay if it’s more convenient for you. One issue about autopay is that it reduces the amount of time that you have to dispute billing errors with Spectrum.
It’s much easier to correct your bill before Spectrum takes your money.
If you want to learn how to lower your Spectrum bill, this guide is handy.
You can pay your Spectrum bill by phone by calling (833) 267-6094.
You’ll be fast-tracked to the phone payment phone tree if you’re calling with a phone associated with your Spectrum plan.
If not, they’ll ask you to provide a phone number associated with the account or your account number.
Once you’re authenticated, the IVR will read out how much your outstanding balance is and when your due date is. They’ll then ask you whether you’ll like to pay some or all of the bill.
The system will warn you that you’ll be charged $5 if you talk to a customer support representative.
You’ll need to provide your 4 digit security code before you pay. This 4 digit code is available on your Spectrum billing statement.
Tell the system how much you want to pay and when. Key in or read out the payment information you want to give.
Spectrum’s phone payment system is much clunkier compared to Sprint’s or AT&T.’s The voice/key system is weird. It’s easy to make a mistake and get sent to a representative where you’ll be billed an additional $5. It’s a lot easier to pay online or by check.
Looking to cancel your Spectrum internet? This article shows you how.
You can also pay your Spectrum bill by mail via check or money order. If you get a paper bill, Spectrum provides an spectrum cable online bill pay that you can use to mail your check.
Tear the bottom half of the first page of your paper bill and put it in spectrum cable online bill pay provided envelope. If you do this, you won’t need to write down where the mail needs to be sent to.
Before mailing your check, make sure that it has postage.
If you don’t get a paper statement, check your paper bill to see where Spectrum wants you to mail the check.
The most common address is PO Box 60074 City of Industry CA 91716-0074.
Make the check payable to Spectrum. They ask that you include your Spectrum account number on the memo/description portion of the check.
Mail takes a couple of days to send. Make sure that you leave enough time before the due date to send the check.
You can also pay your Spectrum bill by going to a Spectrum store and paying at the counter.
There’s no additional processing fee when making a payment in store.
You can pay via checking/savings account, debit/credit card, and cash/money order if you pay in-store.
This could be a good option for you if you don’t have a bank account and cash and money order is the only payment method available to you.
Have an Xfinity bill? Learn how to lower your Comcast bill or cancel Spectrum cable online bill pay service here.
The final way to pay your Spectrum bill is with the My Spectrum app.
There’s not much difference between the My Spectrum App vs Spectrum.net. The My Spectrum App is basically an app version of the website. The Spectrum app is more mobile-optimized.
Download the My Spectrum app and log into your account. Your account information will be the same info as what you use to spectrum cable online bill pay in to Spectrum.net.
Once you’re inside the app, go to the make a payment section. You’ll then need to add a payment method – this can be your checking/saving account information or your debit/credit card information.
Once they’ve verified your payment method, a calendar will show up and you’ll be asked what payment date you want to choose.
Choose what works for you and then click pay now.
At this point, Time Warner Cable and Spectrum are fully integrated. You can pay your Time Warner Cable bill with the same method as people pay with their Spectrum bills.
Time Warner Bill Pay Options:
If your Spectrum bill is late, there’s a $4.75 late fee. Online is really the easiest way to pay.
From our time negotiating thousands of ATT bills, we’ve found that 83% of AT&T customers are overpaying.
If you’d like to lower your ATT bill and save up to $352, click the button below.
What do you mean help you open one....you just go online to the website and fill out information...if you really do need help then ask a friend or someone you trust to help you fill out info