Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

Alaska Office of the Attorney General, Anchorage, AK

Website:

Email:

[email protected]

Phone Number:

907-465-2500

Toll Free:

1-888-576-2529

Department of Commerce, Community & Economic Development Anchorage, AK

Website:

Phone Number:

907-269-8140

Toll Free:

1-888-925-2521

TTY:

907-465-5437

Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

Alaska Department of Commerce, Community & Economic Development, Juneau, AK

Website:

Email:

[email protected]

Phone Number:

907-465-2500

Toll Free:

1-888-925-2521

TTY:

907-465-5437

Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Alaska Department of Commerce, Community and Economic Development

Website:

Email:

[email protected]

Phone Number:

907-269-7900

Toll Free:

1-800-467-8725

Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

Alaska Department of Commerce, Community and Economic Development

Website:

Email:

[email protected]

Phone Number:

907-269-8140

Toll Free:

1-888-925-2521

TTY:

907-465-5437

Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Alaska Regulatory Commission

Website:

Email:

[email protected]

Phone Number:

907-276-6222

Toll Free:

1-800-390-2782

TTY:

907-276-4533

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Policygenius and Alaska USA Insurance Brokers collaborate on financial protection

ANCHORAGE, ALASKA (October 4, 2021) — Alaska USA Insurance Brokers and Policygenius announced today a new collaboration to offer life insurance fulfillment to Alaska USA customers through the Policygenius online platform. The collaboration enhances the already exceptional variety of services that clients have come to expect from Alaska USA Insurance Brokers.

Policygenius has placed more than $120 billion in coverage and is one of the largest term life insurance broker platforms in the United States. Alaska USA Insurance Brokers is a subsidiary of Alaska USA Federal Credit Union, a prominent credit union with more than 700,000 members worldwide. Alaska USA chose to partner with Policygenius due to its top-tier platform, accelerated life insurance product offerings, and ability to help people save on insurance through comparing quotes.

“Alaska USA Insurance Brokers and Policygenius share a number of values that make us a good fit, including a commitment to the financial wellbeing of our clients and an emphasis on having a fully informed client base,” said Julia Niziolek, President, Alaska USA Insurance Brokers.  “Life insurance is vital to a comprehensive financial plan. Those who are just getting started on their financial journey, or who have been earning and saving money for a while, deserve to have excellent life insurance options to protect their loved ones and assets.”

“We’re committed to helping people get the financial protection they need to protect themselves and their families,” said Jennifer Fitzgerald, CEO and co-founder of Policygenius. “We’re happy to support Alaska USA in providing life insurance to their membership base.”

The Alaska USA Insurance Brokers and Policygenius collaboration began with a soft launch earlier in 2021. By collaborating with Policygenius, Alaska USA is expanding the scope of financial services it introduces to its members.

About Policygenius

Policygenius transforms the insurance journey for today’s consumer, providing a one-stop platform where customers can compare options from top insurance carriers, get unbiased expert advice, buy policies, and manage their insurance portfolio, in one seamless, integrated experience. Our proprietary technology platform integrates with the leading life, disability, and home and auto insurance carriers and delivers an exceptional digital experience for both consumers and insurance carriers. Since 2014, our content, digital tools, and experts have served as a resource for millions of people on their insurance journey, and we have sold more than $120 billion in coverage. To receive Policygenius announcements, email [email protected] Subscribe to the Easy Money by Policygenius newsletter here.

About Alaska USA Insurance Brokers

Alaska USA Insurance Brokers was established in 1986 as a subsidiary of Alaska USA Federal Credit Union. With a staff of nearly 40 insurance professionals, it provides personal insurance for approximately 17,000 individual clients. Alaska USA Insurance Brokers has offices in Anchorage, Fairbanks, Homer, Juneau, Soldotna, and Wasilla, Alaska, and Glendale, Arizona, as well as in Renton and Tacoma, Washington.

Learn more at alaskausa.org/insurance.

Media Contacts

Dan McCue
Senior Vice President, Corporate Relations
Alaska USA Federal Credit Union
907-786-2807
[email protected]

Brooke Niemeyer
Associate Director of Media Relations
Policygenius
[email protected]

Alaska USA Federal Credit Union wanted to stand out from its competitors (both banks and other credit unions) in a category where parity of products and services is generally assumed by the public. Creating this separation has been our overarching focus as their Agency of Record.

State of Mind. We created an ongoing branding campaign that capitalizes on an Alaska USA attribute that no competitor can match – its Alaskan heritage and values. In TV, radio, and outdoor executions, we've shared stories of neighbors helping each other, the very essence of a credit union. Four years into this campaign, "State of Mind" is still going strong.  

Safe Money. To help Alaska USA make a bigger splash with their certificate accounts, we created a series of OOH executions showcasing foolish ways to hide one’s money away and reminding prospective customers that there’s a smarter way to save. When the campaign ran, certificate accounts took off. 

Bank Breakup. In order to increase membership, we created radio spots in which people “break up” with their banks, because their relationship isn’t working. This method allowed us to speak to specific issues under the umbrella of a humorous conversation.

Bumper Wisdom. Alaska USA wanted to inform current customers that they could get auto insurance from in-branch brokers. We developed an illustrated series of posters that paraphrased quintessential bumper stickers to create humorous messaging around the importance of having insurance. 

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Ask your insurance representative about Travelers discounts for multiple policies.

For auto insurance, where available, savings are commonly found in safe driver, multi-policy, multi-car, good student for those who qualify. Additional discounts may be available if you are insuring a new or hybrid/electric car, or own a home. How and when you pay can affect your premium, too — discounts may be available if you pay in full, by electronic funds transfer (EFT) or by payroll deduction, as well as if you pay on time.

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*Not all discounts are available in all states.

CROMWELL, Conn., Jan. 07, 2020 (GLOBE NEWSWIRE) -- Payveris LLC, the fastest-growing provider of digital money movement technology to financial institutions announced Alaska USA Federal Credit Union, one of the 20 largest credit unions in the U.S. with $8.3 billion in assets, recently went live with Payveris’ intelligent MoveMoney Platform (SM) to deliver on their next generation digital payments and money movement strategy. “Our technology upgrade to Payveris was hugely successful, and it received very positive member response,” says Wayne Bailey, Alaska USA Chief Experience Officer.

Payveris’ open-API cloud-based MoveMoney Platform currently supports more than 250 financial institutions for bill payment, account to account transfers, p2p payments, and eBill presentment. Alaska USA now leverages this platform to modernize and simplify their payments operating environment, while realizing a more efficient and cost-effective way to deliver innovative services to their members, now and in the future. 

In the early 2000s, Alaska USA began offering online account access to their members. As their digital banking offering evolved over the years, adding account-to-account transfers and bill pay features, Alaska USA remained committed to delivering an easy-to-navigate user experience. When the time came for Alaska USA to deliver next generation electronic money movement capabilities to their members, they chose The MoveMoney Platform, “which enables us to create a more cohesive digital money management experience for our members,” adds Bailey.

“Our platform stands alone in the market today,” remarks Marcell King, Chief Innovation Officer, Payveris. “Our enterprise payments hub is the only scaled and proven alternative to the legacy digital payment providers’ disparate point solutions that are built on decades-old technology.”

Converting off-legacy systems can be frightening and extremely stressful. “No one takes this decision lightly, and most organizations put it off as long as they can,” continues Bailey. “To our relief, Payveris delivered the smoothest conversion possible!”

“We’ve completed over 150 conversions in the last few years. Achieving 100% data load accuracy with the Alaska USA conversion is a major success in our industry,” says Nate Dudek, Chief Technology Officer, Payveris. “It takes a closely aligned team of stakeholders from both sides, plus our intelligent conversion technology to achieve this level of success.”

What’s next? “As our members’ money movement needs evolve, we’re going to be able to deliver more digital banking capabilities, thanks to the flexibility of The MoveMoney Platform and its open-API, cloud-based architecture. We have a very exciting future ahead of us,” says Bailey.

About Payveris
Payveris is the creator of The MoveMoney Platform, an Open API cloud-based platform enabling financial institutions to control, simplify, and extend digital money movement capabilities to any application or device while lowering user experience friction, significantly reducing operating costs & future-proofing the IT investment. Shift from a product-centric digital payments model to a platform-centric model today! Visit www.payveris.com to learn more.

About Alaska USA Federal Credit Union
Alaska USA Federal Credit Union, founded in 1948, is a member-owned, not-for-profit cooperative, with a full range of financial services, including checking and savings accounts, consumer loans, real estate loans, mortgage loans, credit cards, business services, and personal insurance. For more information, visit www.alaskausa.org.

MEDIA CONTACTS:
Chris Spicer
Payveris
[email protected]
860-372-4108

Consumer Protection Offices

City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.

State Consumer Protection Offices

Alaska Office of the Attorney General, Anchorage, AK

Website:

Email:

[email protected]

Phone Number:

907-465-2500

Toll Free:

1-888-576-2529

Department of Commerce, Community & Economic Development Anchorage, AK

Website:

Phone Number:

907-269-8140

Toll Free:

1-888-925-2521

TTY:

907-465-5437

Banking Authorities

The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.

Alaska Department of Commerce, Community & Economic Development, Juneau, AK

Website:

Email:

[email protected]

Phone Number:

907-465-2500

Toll Free:

1-888-925-2521

TTY:

907-465-5437

Insurance Regulators

Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.

Alaska Department of Commerce, Community and Economic Development

Website:

Email:

[email protected]

Phone Number:

907-269-7900

Toll Free:

1-800-467-8725

Securities Administrators

Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.

Alaska Department of Commerce, Community and Economic Development

Website:

Email:

[email protected]

Phone Number:

907-269-8140

Toll Free:

1-888-925-2521

TTY:

907-465-5437

Utility Commissions

State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.

Alaska Regulatory Commission

Website:

Email:

[email protected]

Phone Number:

907-276-6222

Toll Free:

1-800-390-2782

TTY:

907-276-4533

Share This Page:

CROMWELL, Conn., Jan. 07, 2020 (GLOBE NEWSWIRE) -- Payveris LLC, the fastest-growing provider of digital money movement technology to financial institutions announced Alaska USA Federal Credit Union, one of the 20 largest credit unions in the U.S. with $8.3 billion in assets, recently went live with Payveris’ intelligent MoveMoney Platform (SM) to deliver on their next generation digital payments and money movement strategy. “Our technology upgrade to Payveris was hugely successful, and it received very positive member response,” says Wayne Bailey, Alaska USA Chief Experience Officer.

Payveris’ open-API cloud-based MoveMoney Platform currently supports more than 250 financial institutions for bill payment, account to account transfers, p2p payments, and eBill presentment. Alaska USA now leverages this platform to modernize and simplify their payments operating environment, while realizing a more efficient and cost-effective way to deliver innovative services to their members, now and in the future. 

In the early 2000s, Alaska USA began offering online account access to their members. As their digital banking offering evolved over the years, adding account-to-account transfers and bill pay features, Alaska USA remained committed to delivering an easy-to-navigate user experience. When the time came for Alaska USA to deliver next generation electronic money movement capabilities to their members, they chose The MoveMoney Platform, “which enables us to create a more cohesive digital money management experience for our members,” adds Bailey.

“Our platform stands alone in the market today,” remarks Marcell King, Chief Innovation Officer, Payveris. “Our enterprise payments hub is the only scaled and proven alternative to the legacy digital payment providers’ disparate point solutions that are built on decades-old technology.”

Converting off-legacy systems can be frightening and extremely stressful. “No one takes this decision lightly, and most organizations put it off as long as they can,” continues Bailey. “To our relief, Payveris delivered the smoothest conversion possible!”

“We’ve completed over 150 conversions in the last few years. Achieving 100% data load accuracy with the Alaska USA conversion is a major success in our industry,” says Nate Dudek, Chief Technology Officer, Payveris. “It takes a closely aligned team of stakeholders from both sides, plus our intelligent conversion technology to achieve this level of success.”

What’s next? “As our members’ money movement needs evolve, we’re going to be able to deliver more digital banking capabilities, thanks to the flexibility of The MoveMoney Platform and its open-API, cloud-based architecture. We have a very exciting future ahead of us,” says Bailey.

About Payveris
Payveris is the creator of The MoveMoney Platform, an Open API cloud-based platform enabling financial institutions to control, simplify, and extend digital money movement capabilities to any application or device while lowering user experience friction, significantly reducing operating costs & future-proofing the IT investment. Shift from a product-centric digital payments model to a platform-centric model today! Visit www.payveris.com to learn more.

About Alaska USA Federal Credit Union
Alaska USA Federal Credit Union, founded in 1948, is a member-owned, not-for-profit cooperative, with a full range of financial services, including checking and savings accounts, consumer loans, real estate loans, mortgage loans, credit cards, business services, and personal insurance. For more information, visit www.alaskausa.org.

MEDIA CONTACTS:
Chris Spicer
Payveris
[email protected]
860-372-4108

Alaska USA Federal Credit Union wanted to stand out from its competitors (both banks and other credit unions) in a category where parity of products and services is generally assumed by the public. Creating this separation has been our overarching focus as their Agency of Record.

State of Mind. We created an ongoing branding campaign that capitalizes on an Alaska USA attribute that no competitor can match – its Alaskan heritage and values. In TV, radio, and outdoor executions, we've shared stories of neighbors helping each other, the very essence of a credit union. Four years into this campaign, "State of Mind" is still going strong.  

Safe Money. To help Alaska USA make a bigger splash with their certificate accounts, we created a series of OOH executions showcasing foolish ways to hide one’s money away and reminding prospective customers that there’s a smarter way to save. When the campaign ran, certificate accounts took off. 

Bank Breakup. In order to increase membership, we created radio spots in which people “break up” with their banks, because their relationship isn’t working. This method allowed us to speak to specific issues under the umbrella of a humorous conversation.

Bumper Wisdom. Alaska USA wanted to inform current customers that they could get auto insurance from in-branch brokers. We developed an illustrated series of posters that paraphrased quintessential bumper stickers to create humorous messaging around the importance of having insurance.