Mortgage Research Center, which does business as Veterans United Home Loans, recently published their 200,000th customer review, a significant milestone for the nation’s largest VA purchase lender.

Veterans United publishes their reviews unedited and unfiltered, dating back to 2013. The company decided to put everything out there, good and bad, trusting their employees to deliver on the exceptional customer experience promised.

With more than 200,000 reviews, the numbers speak for themselves:

• 98% of customers would recommend Veterans United to friends and family
• 4.75 out of 5 average satisfaction rating
• 150,000+ five-star reviews

The company’s track record and transparency have also gained attention from independent reviewers such as J.D. Power & Associates, NerdWallet, Motley Fool and others.

Veterans United has “a history of excellent customer service,” according to NerdWallet. Personal finance site ValuePenguin, which is owned by LendingTree, goes a step further, noting the company’s “legendary record for customer satisfaction.”

New reviews are posted daily to the company’s reviews page, which features both the customer’s rating along with any narrative they provide about their experience. The reviews page is a key selling feature for many prospective buyers who go on to work with the Veterans united customer service phone number full-service lender.

“I wasn’t entirely sure if the reviews were real, as I don’t think I’ve ever seen anything rated so highly with consistency throughout multiple review scales and sites,” said Tyler Townsend, veterans united customer service phone number Marine Corps veteran and Veterans United customer. “They are real. I can’t believe how amazingly positive my experience was.”

Online reviews matter

Studies indicate that nearly 95% of consumers read online reviews before making a purchase decision. Online reviews are particularly important for more expensive purchases or transactions seen as “riskier,” according to research from the Spiegel Research Center at Northwestern University.

For Veterans United, publishing every review means giving veterans unprecedented transparency as they prepare for what’s often one of the largest purchases of their lives. Customer reviews also represent a learning opportunity, according to Kris Farmer, chief marketing officer at Veterans United.

“We’re always looking for ways to improve the home buying experience for the veterans and military families we serve, and unvarnished customer reviews are a critical part of that process,” Farmer said. “The incredibly positive reviews and ratings we’ve earned are a testament to the dedication and genuine care our employees bring to every interaction and every experience while helping veterans get the most from their hard-earned home loan benefit.”

Being able to view, sort and take a deeper dive veterans united customer service phone number all those reviews is also an important tool for veterans united customer service phone number prospective Veterans United clients.

“After my retirement from the military last year, my wife and I were extremely hesitant to move forward with our second house purchase after our horrible experience 13 years ago with another company,” said Kendrick Thomas, an Army veteran who bought a home in Texas with Veterans United. “After doing some research, all of the positive reviews we saw resulted in my wife and I choosing to work with Veterans United – and it was the best decision we made.”

Another Army veteran, James Casey, wasn’t sure what to make of the company’s overwhelmingly positive reviews. But he veterans united customer service phone number ahead and started working with Veterans United to purchase a home in South Carolina.

“When I read all the other reviews for Veterans United saying that they made the home buying process easy, I didn’t believe it,” said Casey, who closed on the home in June. “Now I am a believer. Veterans United made the easiest home buying experiences I have ever had. The entire process was so simple and streamlined.”

Finding ways to get better

Customer reviews are one of the big ways the company gets a clear look at how it’s living veterans united customer service phone number to its mission. Veterans United also has an in-house Client Advocate team to help clients troubleshoot problems or concerns during their home loan process.

The company’s team of military advisers provides additional insight. This group of paid employees is comprised of former senior enlisted leaders from each branch of the military, including:

• 13^th Sgt. Maj. of veterans united customer service phone number Army Kenneth O. Preston
• 17^th Sgt. Maj. of the Marine Corps Micheal P. Barrett
• 12^th Master Chief Petty Officer of the Navy Rick D. West
• 16^th Chief Master Sergeant of the Air Force James A. Roy
• 3^rd Senior Enlisted Advisor of the National Guard Bureau Denise M. Jelinski-Hall
• 10^th Master Chief Petty Officer of the Coast Guard Charles W. Bowen

As a company that built its reputation on customer service, Veterans United has leaned into letting customers speak for themselves. Much of the company’s online advertising features the smiling, happy faces of veterans standing outside their new homes, often wearing the “Proud Veteran Homeowner” T-shirt the company sends after closing.

“We’re certainly proud of the work we do and the service we provide, but we can’t rest on our laurels or get complacent when it comes serving our nation’s veterans,” Farmer said. “We’re excited to build on a strong foundation and to keep giving every veteran and military family who comes to us our very best – they deserve nothing less.”

Veterans United Home Loans, NMLS ID #1907, Equal Housing Opportunity, contributed to this article.

Not affiliated with any government agency.
Military United Insurance, LLC is licensed in all fifty states plus the District of Columbia.

*Insurance products may be offered by Nationwide Mutual Insurance Company and/or its affiliates, with their principal place of business at One Nationwide Plaza, Columbus, Ohio 43215; Progressive Casualty Insurance Company and/or its affiliates, with their principal place of business at 6300 Wilson Mills Road, Mayfield Village, Ohio, 44143; The Travelers Indemnity Company and/or its affiliates, with their principal place of business at One Tower Square, Hartford, Connecticut 06183; veterans united customer service phone number Safeco Insurance Company of America and/or its affiliates, with their principal place of business at 175 Berkeley Street, Boston, Massachusetts, 02116. Availability is subject to location and applicable underwriting standards.

• Website Development by EZLynx^® 
• • Copyright © . 
• All Rights Reserved.

Ask your insurance representative about Travelers discounts for multiple policies.

For auto insurance, where available, savings are commonly found in safe driver, multi-policy, multi-car, good student for those who qualify. Additional discounts may be available if you are insuring a new or hybrid/electric car, or own a home. How and when you pay can affect your premium, too — discounts may be available if you pay in full, by electronic funds transfer (EFT) or by payroll deduction, as well as if you pay on time.

For your home, security systems or fire protective devices, certain smart home technologies, “green” home certification, loss-free history, and more can help you save on your insurance premiums. Discounts vary by state and eligibility.

Remember to ask your insurance representative about these and other incentives to ensure you are getting all the discounts for which you are eligible.

*Not all discounts are available in all states.

Mortgage Research Center, which does business as Veterans United Home Loans, recently published their 200,000th customer review, a significant milestone for the nation’s largest VA purchase lender.

Veterans United publishes their reviews unedited and unfiltered, dating back to 2013. The company decided to put everything out there, good and bad, trusting their employees to deliver on the exceptional customer experience promised.

With more than 200,000 reviews, the numbers speak for themselves:

• 98% of customers would recommend Veterans United to friends and family
• 4.75 out of 5 average satisfaction rating
• 150,000+ five-star reviews

The company’s track record and transparency have also gained attention from independent reviewers such as J.D. Power & Associates, NerdWallet, Motley Fool and others.

Veterans United has “a history of excellent customer service,” according to NerdWallet. Personal finance site ValuePenguin, which is owned by LendingTree, goes a step further, noting the company’s “legendary record for customer satisfaction.”

New reviews are posted daily to the company’s reviews page, which features both the customer’s rating along with any narrative they provide about their experience. The reviews page is a key selling feature for many prospective buyers who go on to work with the Missouri-based full-service lender.

“I wasn’t entirely sure if the reviews were real, as I don’t think I’ve ever seen anything rated so highly with consistency throughout multiple review scales and sites,” said Tyler Townsend, a Marine Corps veteran and Veterans United customer. “They are real. I can’t believe how amazingly positive my experience was.”

Online reviews matter

Studies indicate that nearly 95% of consumers read online reviews before making a purchase decision. Online reviews are particularly important for more expensive purchases or transactions seen as “riskier,” according to research from the Spiegel Research Center at Northwestern University.

For Veterans United, publishing every review means giving veterans unprecedented transparency as they prepare for what’s often one of the largest purchases of their lives. Customer reviews also represent a learning opportunity, according to Kris Farmer, chief marketing officer at Veterans United.

“We’re always looking for ways to improve the home buying experience for the veterans and military families we serve, and unvarnished customer reviews are a critical part of that process,” Farmer said. “The incredibly positive reviews and ratings we’ve earned are a testament to the dedication and genuine care our employees bring to every interaction and every experience while helping veterans get the most from their hard-earned home loan benefit.”

Being able to view, sort and take a deeper dive into all those reviews is also an important tool for many prospective Veterans United clients.

“After my retirement from the military last year, my wife and I were extremely hesitant to move forward with our second house purchase after our horrible experience 13 years ago with another company,” said Kendrick Thomas, an Army veteran who bought a home in Texas with Veterans United. “After doing some research, all of the positive reviews we saw resulted in my wife and I choosing to work with Veterans United – and it was the best decision we made.”

Another Army veteran, James Casey, wasn’t sure what to make of the company’s overwhelmingly positive reviews. But he went ahead and started working with Veterans United to purchase a home in South Carolina.

“When I read all the other reviews for Veterans United saying that they made the home buying process easy, I didn’t believe it,” said Casey, who closed on the home in June. “Now I am a believer. Veterans United made the easiest home buying experiences I have ever had. The entire process was so simple and streamlined.”

Finding ways to get better

Customer reviews are one of the big ways the company gets a clear look at how it’s living up to its mission. Veterans United also has an in-house Client Advocate team to help clients troubleshoot problems or concerns during their home loan process.

The company’s team of military advisers provides additional insight. This group of paid employees is comprised of former senior enlisted leaders from each branch of the military, including:

• 13^th Sgt. Maj. of the Army Kenneth O. Preston
• 17^th Sgt. Maj. of the Marine Corps Micheal P. Barrett
• 12^th Master Chief Petty Officer of the Navy Rick D. West
• 16^th Chief Master Sergeant of the Air Force James A. Roy
• 3^rd Senior Enlisted Advisor of the National Guard Bureau Denise M. Jelinski-Hall
• 10^th Master Chief Petty Officer of the Coast Guard Charles W. Bowen

As a company that built its reputation on customer service, Veterans United has leaned into letting customers speak for themselves. Much of the company’s online advertising features the smiling, happy faces of veterans standing outside their new homes, often wearing the “Proud Veteran Homeowner” T-shirt the company sends after closing.

“We’re certainly proud of the work we do and the service we provide, but we can’t rest on our laurels or get complacent when it comes serving our nation’s veterans,” Farmer said. “We’re excited to build on a strong foundation and to keep giving every veteran and military family who comes to us our very best – they deserve nothing less.”

Veterans United Home Loans, NMLS ID #1907, Equal Housing Opportunity, contributed to this article.

The Department of Veterans Affairs runs programs benefiting veterans and members of their families. It offers education opportunities and rehabilitation services and provides compensation payments for disabilities or death related to military service, home loan guaranties, pensions, burials, and health care that includes the services of nursing homes, clinics, and medical centers.

Agency Details

Acronym:

VA

Website:

Department of Veterans Affairs (VA)

Contact:

Contact the Department of Veterans Affairs

Local Offices:

Find Facilities and Services Near You

Main Address:

810 Vermont Ave., NW
Washington, DC20420

Toll Free:

1-800-827-1000

TTY:

1-800-829-4833

Forms:

Department of Veterans Affairs Forms

Government branch:

Executive Department

Parent Agency

Related Agency

Our goal is to give you the tools and confidence you need to improve your finances. Although we receive compensation from our partner lenders, whom we will always identify, all opinions are our own. Credible Operations, Inc. NMLS # 1681276, is referred to here as "Credible."

Veterans United has financed home purchases and refinances for hundreds of thousands of active duty military and veterans.

Although you don’t need a military connection to borrow from Veterans United, the company’s focus is on VA loans.

In fact, you won’t even find information about Veterans United’s non-VA products on its website — but we reached out to them personally so that we could offer more info for you in this review.

Here’s what else you should know about getting a Veterans United mortgage:

Veterans United mortgage purchase review

Best if:

• You’re a qualified veteran or service member (or the spouse of one)
• You’re a first-time homebuyer
• You need to finance 100% of your home purchase

Veterans United offers a full selection of VA loan products for qualified veterans and service members, plus fixed-rate loans for those with no military connection. Not all loan products are available in all states, however.

Veterans United VA loan options include 15- and 30-year fixed-rate purchase loans. You can also apply for a 30-year fixed-rate jumbo loan if you’re purchasing a home with no down payment and need financing that exceeds the limit for conforming loans.

Rates for their VA loans are highly competitive compared to conventional loan rates, and the 30-year fixed-rate and jumbo loans are especially so.

If you don’t qualify for a VA loan, or you find that a VA loan isn’t your best option, Veterans United also offers conventional, FHA, and USDA loans.

Here’s a detailed look at the types of mortgage purchase loans Veterans United offers:

Find Out: How to Get the Best Mortgage Rates

Applying for your Veterans United home loan

For all Veterans United loans, the minimum credit score is 640. If your score falls short, you can consider signing up for the lender’s Lighthouse credit counseling program to get your finances in order. There’s no obligation — you can participate even if you’re not in the market for a home loan.

You’ll need a Certificate of Eligibility before you apply for a VA loan. A Veterans United loan officer can supply one for you in minutes once you’ve provided the necessary documentation of your service or your qualified spouse’s service. Your loan officer can also help you with a mortgage pre-approval.

You have two options for working with a loan offer. As long as you’re purchasing a home near a branch office, you can work directly with a local loan officer. Veterans United has branch locations in the following states:

• Alabama
• Alaska
• California
• Colorado
• Florida
• Georgia
• Hawaii
• Idaho
• Illinois
• Kentucky
• Nebraska
• North Carolina
• Oklahoma
• South Carolina
• Tennessee
• Texas
• Virginia
• Washington

Outside of these locations, you can work via phone and online with a loan officer licensed in your state.

Once your loan application is underway, you’ll create an account on MyVeteransUnited.com — this portal makes it easy to upload and sign documents and track the progress of your loan.

Learn: How to Buy a House

How Veterans United could improve

Overall, the Veterans United home loan reviews featured on the company’s website rate the lender 4.7 out of five stars for customer satisfaction. Plus, 98% of customers surveyed would recommend the lender to their family and friends.

But there are a few ways Veterans United could improve:

• More transparency into loan products: You can’t find much information on their loan products other than VA loans on the company’s site. It would be helpful for that information to be more readily available without having to call and talk to customer service or a loan officer.
• Wider availability: Currently, not all loan products are available in all states. It would be nice if they offered all their loan products in all states.

Compare multiple lenders first

Veterans United can be a good choice for a home purchase or refinance if you’re a veteran or service member looking for a VA loan. But it always pays to shop around and compare rates from other lenders before making a decision.

Although Veterans United isn’t one of our partner lenders, Credible lets you compare prequalified mortgage rates from multiple lenders on our platform at once — and in just a few minutes.